Sales Terms




This English translation is for information purposes only. Only the French version is legally valid.


Updated on 16 January 2023



1. Object and scope of application
The present general conditions apply to all reservations for seasonal and short-term occupation of a furnished tourist flat located Résidence Élisa, 130 avenue de Montpellier, 34270 Saint-Mathieu-de-Tréviers.
They define the rights and obligations of the parties within the framework of the remote reservation, the follow-up of this reservation, and the use of the services offered by the Establishment within the framework of the Customer's stay.
Under no circumstances may the Client avail himself of any right to remain in the premises after the expiry of the accommodation period initially provided for in the reservation.
The Customer acknowledges that he/she has the capacity to contract, i.e., that he/she is of legal age and is not under guardianship or trusteeship.

2. Definitions

The terms "Establishment" or "we" or "us" refer to the flat "Elisa" located Résidence Élisa, 130 avenue de Montpellier, apartment #302, 34270 Saint-Mathieu-de-Tréviers, or its owners.
The terms "Site" or "Website" refer to the website that can be consulted at www.residence-elisa.fr.
The terms "Client" or "Customer" or "you" refer to the Client who has made the reservation as well as all the persons present for the stay that he has reserved.
The term "Booking Platform" refers to the website www.residence-elisa.fr or the websites of the Establishment's partners.
The term "Sales Terms" refers to these Sales Terms.

3. Opposability of the general terms and conditions
These Sales Terms apply to all accommodation bookings offered by the Establishment.
Any reservation implies that the Customer fully and unreservedly agrees to these Sales Terms, both for himself and for those accompanying him during his stay.
These Sales Terms are firm and definitive and the Customer undertakes to respect them in all respects.
In any event, the version of the Sales Terms that is binding on the Client is the one in force at the time of booking.
The Client will respect and ensure that all participants in the holiday respect all the instructions and regulations of the Establishment (in particular the smoking ban), the latter reserving the right to intervene if necessary.

4. Booking
4.1. Consent and Responsibility
The Client chooses the services presented on the Reservation Platform he uses. He acknowledges having read, on the Reservation Platform that he has chosen, the price, the conditions of sale to which the tariff is offered, the nature, the destination, the terms and conditions of reservation of the services available, and these Sales Terms. He acknowledges having requested and obtained the necessary and/or additional information to make his reservation with full knowledge of the facts.
The Client is solely responsible for his choice of services and their suitability to his needs, such that the Establishment cannot be held liable in this respect.
The Establishment cannot be held liable for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, on the part of the Client, in particular the unavailability of the Internet network, impossibility of access to the Reservation Platform, external intrusion, computer viruses or in the event of unauthorised payment by the bearer's bank.
Any reservation or payment that would be irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the order at the Client's expense, without prejudice to any civil or criminal action against the latter.
4.2. Reservation request
Reservations made by the Customer are made via the dematerialised reservation form accessible online on the Reservation Platform. The reservation is deemed to have been made after final written acceptance by the Establishment.
The Client undertakes, prior to any reservation, to complete the information requested on the reservation form. The Client certifies the truthfulness and accuracy of the information provided.
After the choice of the services to be booked and before the Client validates his booking request, the booking procedure includes in particular the entry of the bank card used to pay for the services and any deposit, the consultation and acceptance of the Sales Terms and the conditions of sale for which the rate is offered.
Once these steps have been completed, the Customer validates his/her reservation request.
4.3. Acknowledgement of receipt of the reservation request and written acceptance of the reservation by the Establishment
- The Booking Platform acknowledges receipt of the Client's booking request by sending an e-mail without delay summarising the services booked, the prices, the sales conditions relating to the price list and accepted by the Client, the date of the booked stay and reminds the Client of the obligation for the Client to send to the Establishment, within 24 hours, the identity papers of all the persons taking part in the stay.
- The Customer's reservation is acquired for the Customer and is only binding and enforceable against the Establishment once the Establishment has explicitly accepted the reservation request after receipt of the identity papers of all the persons taking part in the stay.
The Establishment reserves the right to refuse the Customer's reservation request for non-receipt within the required time limit of the identity papers of all the persons participating in the holiday, for a reservation request contrary to the Sales Terms, in the event of several concurrent reservations for the same accommodation, or for any other legitimate reason. In this case, the Establishment will reimburse the sums paid, without exceeding the sums debited to the Customer at the time of the reservation request.

5. Identity documents
Each Client’s valid identity document must be scanned and sent by email to [email protected] within 24 hours of the booking request at the latest. If this mandatory deadline is not met, the booking request may be refused by the Establishment without giving rise to any compensation whatsoever.
It should be noted that access to the Establishment is strictly forbidden to any person, whether an adult or a minor, whose identity document has not been communicated to the Establishment.

6. Right of withdrawal
The Customer is reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that he does not have the right of withdrawal given by Article L. 121-21 of the French Consumer Code.

7. Payment
The Client will pay 30% at the time of booking and the balance must be paid 30 days before the planned date of arrival.
The 30% paid by the Client at the time of the reservation request is considered as a deposit as soon as the reservation is accepted by the Establishment.
Failure to pay the balance 30 days before the date of arrival is equivalent to a cancellation of the stay at the Client's initiative: the accommodation will then be vacated, and the deposit will remain the property of the Establishment.
7.1. Means of payment
Payment is made by credit card on the Reservation Platform chosen by the Client.
It is reminded that the balance of the stay will be automatically debited 30 days before the scheduled arrival date of the same credit card used at the time of the reservation request, failing which the reservation will lapse. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc. In the event of a problem, the Customer must contact his bank on the one hand and the Establishment on the other hand to confirm his reservation and method of payment. It is also reminded that the amount paid in advance is debited at the time of booking.
The Customer must come to the Establishment with the credit card used to guarantee the reservation and this credit card must be valid at the time of the stay.
Cheques are not accepted (except for deposit cheque).
If a deposit is requested by the Establishment, this is given either by a pre-authorisation or a debit of the bank card used for the reservation, or by a deposit cheque, or by the payment of cash.
7.2. Reservation more than 30 days before the arrival date
30 days before the date of arrival the balance of the price of the stay will be automatically debited from the credit card used for the reservation. Consequently, to enable the balance to be debited on that date, the Customer must ensure that this same card is still valid and that the bank account is sufficiently funded. If the balance is not paid by this date, the reservation will lapse and the deposit previously paid will remain the property of the Establishment.
7.3. Early booking
If the reservation is made less than 30 days before the date of arrival, the Client will pay 100% of the price of the stay upon request.

8. Prices
The prices are indicated in Euros and the payment of all the services will be made only in Euros.
The applicable prices are those in force on the day of the reservation. The Establishment is free to vary its prices at any time. Only the price indicated in the booking confirmation is binding.
It is reminded that the tourist tax is in addition to the price of the accommodation stricto sensu. If the tourist tax is omitted from the price of the reservation, the Customer shall bear in addition the tourist tax.
The tourist tax is a local tax collected by the Establishment on behalf of the Grand Pic Saint-Loup community of communes. The revenue from this tax is intended to encourage the community's tourists or to cover expenditure on actions to protect and manage natural areas for tourism in our territory.
The price indicated only includes the services strictly mentioned in the reservation.
Additional services (in particular: drinks) provided by the Establishment during the stay will be added to the price mentioned in the reservation.

9. Modification
Any request to change a reservation must be made in writing and is subject to the written agreement of the Establishment.

10. Cancellation
Any cancellation request by the Client must be made in writing to the Establishment. In any case, the deposit paid will not be refunded.
- If the Client cancels his stay more than 30 days before the date of arrival, the deposit paid at the time of booking will be retained by the Establishment.
- If the Customer cancels his stay less than 30 days before the date of arrival, the deposit paid at the time of booking will be retained by the Establishment and the balance of the price paid by the Customer will not be refunded as compensation.
In all cases, the Client is invited to take out cancellation insurance with the service provider of his choice.
In the event that the Establishment has to cancel the holiday by extraordinary circumstances, the Client will be immediately reimbursed for the totality of the sums paid.
The Establishment is in no way responsible for the Customer's transport; it will not refund the Customer if it is impossible to reach the place of stay for this reason.

As an exception, during the Covid-19 pandemic period :
- The Establishment will fully reimburse the stay cancelled due to a confinement or traffic restriction applicable to the Customer, decided by the French Government after the reservation. The same will apply if one of the owners of the Establishment was afflicted with Covid-19 prior to the arrival of the Customer.
- If the Customer cancels his stay before his arrival because he or one of his companions, whose identity document will have been communicated within 24 hours following the booking have contracted Covid-19, the stay will be refunded based on a medical certificate expressly mentioning the Covid-19 disease.

11. Arrival and departure
11.1. Arrival
Arrivals are between 5:00 pm and 7:00 pm on the scheduled day.
For an arrival outside these hours, the Customer must obtain the prior agreement of the Establishment and comply with the arrival time that may have been agreed upon, failing which the keys to the accommodation may not be given to the Customer on arrival, particularly in the event of arrival in the middle of the night, and no reimbursement of the sums paid will be possible for the unused night's stay.
In any case, in the event of late arrival, the duration of the stay cannot be extended accordingly.
11.2. Departure
Departures must be made no later than 10:00 am, by which time the Client must have vacated the accommodation; failing this, the Client may be charged 50€ per extra hour.
On departure, the Client will return the keys/beeps/remote controls for access to the accommodation. Failing this, the Client will automatically bear the cost of replacing the locks, beeps and remote access controls concerned.

12. No-show

If the Customer does not show up on the date of arrival without informing the Establishment, the accommodation will be automatically vacated the following day at 10:00 am, regardless of the length of the planned stay, and no refund will be made to the Customer. The Establishment will then be released from any obligation towards the Customer, who will not be entitled to any compensation.

13. Interruption of the stay
Any stay started is entirely due.
In case of early departure during the stay there will be no refund.

14. Extension of the stay
If the Client wishes to extend his/her stay, he/she will only be able to do so if the accommodation is available and if he/she obtains the prior agreement of the Establishment, which must be requested at least 48 hours in advance. In case of agreement, the Customer must pay the amount corresponding to the extension immediately.

15. Deposit and Inventory
15.1. Deposit
For any stay, a deposit is set up, intended to cover possible damage, destruction or deterioration, of any nature whatsoever, suffered by the accommodation, the elements of equipment or any movable effects, and to guarantee their restoration, replacement or repair, including in the event of loss or theft (e.g. loss of keys).
The amount of the deposit is set at 1000 €.
If the reservation is made by a company to accommodate its employees, the amount of the deposit is increased to 3000 €.
The Client will be given two sets of keys to the flat. The amount of the deposit may be increased by the Establishment in the event of additional keys being given.
15.2. Stay up to 4 nights
If the duration of the stay is less than or equal to 4 nights, the Customer authorises the Establishment to use the imprint of the bank card used at the time of booking to make on arrival a pre-authorisation of a sum equal to the amount of the deposit.
If this pre-authorisation request is unsuccessful (expired card, refusal by the bank, etc.), the keys to the accommodation will not be given to the Customer, who will not be able to claim a refund of the sums paid for the stay. However, the Client may regularise the situation by paying the deposit on arrival in accordance with the conditions of 15.3.
15.3. Stay from 5 nights
If the length of stay is 5 nights or more, the Customer authorises the Establishment to use the imprint of the credit card used at the time of booking to debit on arrival a sum equal to the amount of the deposit. If the Customer does not wish the deposit to be debited from his/her bank account, the Customer may provide the Establishment on arrival with a deposit cheque for the amount of the deposit.
In the event of failure to pay by credit card (expired card, refusal by the bank, etc.), and in the absence of a deposit cheque, the Client may, as a last resort, pay the deposit in cash.
If the deposit is not paid, the keys to the accommodation will not be given to the Client, who will not be entitled to claim a refund of the sums paid for the stay.
15.4. Special case: booking via an agency
If the Customer has booked and paid via an agency (Booking.com...) the Establishment is unable to make a request for pre-authorisation. A deposit cheque or cash is then required regardless of the duration of the stay.
If the deposit is not paid, the keys to the accommodation will not be given to the Client, who will not be entitled to a refund of the sums paid for the stay.
15.5. Check-in inventory
On arrival, the Client will check and sign the inventory of fixtures and the inventory of the flat; failing this, the accommodation and its contents will be considered in good condition. The Client may also notify in writing within 24 hours of his arrival of any discrepancies and anomalies found.
The method of payment of the deposit will be indicated on the inventory of fixtures and fittings, in particular the number of the cheque if applicable.
15.6. Check-out inventory
It is imperative that the Customer informs the Establishment at least 24 hours in advance of the scheduled time of departure, in order to plan the contradictory signature of the inventory of fixtures for the exit, which will last approximately 30/45 minutes.
Failing this, or in the event of the Client's departure before the inventory of fixtures, the Client will be deemed to have accepted in advance and without reservation the inventory of fixtures to be carried out by the Establishment after the Client's departure and before the arrival of new occupants. The Customer will then be considered to have accepted without reserve all the consequences that may result from this, whatever their nature, in particular those arising from the failure to return the keys and means of access or any other damage.
15.7. Disposal of the deposit
The flat is made available to the Client furnished with all the material necessary for the stay (kitchen equipment, crockery, glassware, sheets, duvets, pillows, towels, etc.).
- In the absence of damage, the bank pre-authorisation will be closed, the cheque will be returned to the Client, or the cashed deposit will be returned in full.
- In the event of damage or loss noted by the Establishment, the deposit will be cashed and retained by the Establishment up to the amount of the damage.
If the amount of the deposit is insufficient, the Customer undertakes to make good the difference. Conversely, if the deposit collected is greater than the amount of the damage or loss, the Establishment will return the difference to the Client.
The Establishment is notably entitled to retain from the deposit the total value at replacement cost of bedding items (duvets, pillows, mattresses, bed bases) that have become stained or deteriorated, as well as furniture, equipment, materials, or objects that are broken, cracked, stained or deteriorated.
If at the end of the stay the accommodation is returned in an abnormally dirty condition requiring intensive cleaning, the Establishment is entitled to deduct from the deposit a fixed price of 200 € for this intensive cleaning notwithstanding the cost of routine cleaning already included in the price of the stay, and notwithstanding the possible invoicing of restoration costs following damage such as persistent marks on the walls or furniture.

16. Cleaning
Linen (sheets, towels) is provided by the Establishment.
The Customer will be responsible for the housework in the accommodation they occupy during their stay.
Cleaning is included in the price of the stay; nevertheless, the Client will make every effort to leave the accommodation in a sufficiently clean state:
- The kitchen must be left clean and tidy.
- Rubbish bags should be disposed of in the outside bins.
- Furniture and objects must be returned to the place they occupied when entering the premises.
If, at the end of the stay, the accommodation is returned in an abnormally dirty state requiring intensive cleaning, the Establishment will invoice a fixed sum of 200 €, in addition to the cleaning fee already included in the price of the stay, notwithstanding the possible invoicing of restoration costs following damage such as persistent marks on the walls or furniture.

17. Responsibilities
17.1. Knowing how to live and use the premises
The Client will respect the private parts of the owners.
The Client will maintain a respectful behaviour towards others in all places.
The Establishment cannot be held responsible for inappropriate behaviour by the Client or one of his companions.
For the rest and tranquillity of all, the Client will take care to limit noise and not to do anything that could disturb the tranquillity of the neighbourhood, day and night, inside the accommodation as well as on the terraces, car parks and common areas, avoiding excessive noise or any other nuisance, especially in the evening after 10pm.
The Client will also comply with the internal regulations of the building, as an occupant of the premises.
The Client will enjoy the premises in a peaceful manner and will use them in accordance with their purpose. All trade is strictly forbidden. He/she undertakes to return the accommodation in good condition at the end of his/her stay. He undertakes to declare and financially assume any possible deterioration for which he may be responsible.
The Client may under no circumstances sublet, transfer his rights to the accommodation, or allow third parties (individuals or legal entities) to benefit from his accommodation, even partially, without the express written consent of the Establishment. Any person who shows up in breach of this prohibition will be obliged to leave the premises immediately without being able to claim compensation or reimbursement of the sums paid.
The Elisa flat has a maximum capacity of 6 occupants. For each reservation it is equipped and furnished for the number of people indicated in the reservation. Under no circumstances may the number of occupants exceed the number indicated in the reservation and a fortiori may not exceed the maximum capacity of the accommodation. Failing this, the stay will be immediately interrupted, and all occupants must leave the premises without reimbursement of the sums paid.
In the event of failure to comply with these conditions, the Establishment reserves the right to immediately terminate the Client's stay, without refund of the sums paid.
17.2. Insurance
It is recalled that in these Sales Terms the term Customer refers both to the person who has booked the holiday and to all persons accompanying him/her.
- The Customer is obliged to ensure the safekeeping of his goods and equipment. The Customer is obliged to lock the door of the flat when leaving. The Establishment declines all responsibility in the event of theft, loss or damage to goods or objects belonging to the Client, whether they are in a vehicle parked in the Establishment’s car park, in the common areas, in private areas or in the accommodation to which the key has been given to the Client. Consequently, the Client is invited to take out any insurance that may be useful for the duration of the stay.
- The premises, belongings, furniture and all objects furnishing the accommodation must not suffer any damage or deterioration. The Customer shall inform the Establishment of any damage or deterioration caused by him/her.
The Customer remains responsible for all damage caused by his intermediary and will bear all the consequences that may result from this, in particular the costs of replacement or repair. The Establishment's insurance cannot cover damage or injury caused by the Client during his stay and for which he is responsible. The Client is responsible for all damage caused by him/her, to the detriment of the Establishment or any other third party. The Client is obliged to take out a Rental Civil Liability insurance policy known as "Villégiature" covering all the premises entrusted to him for any damage that may be caused by him, as well as a Civil Liability insurance policy covering his vehicle in the Establishment’s car park.
17.3. Energy consumption, Environment, Fire
- Water, electricity and heating: the supply of water, electricity and heating is included in the rental price. Energy is precious, let's save it! It is the Client's responsibility to ensure that their consumption of water, electricity and gas is reasonable and that when they are away from the accommodation, they must ensure that the air conditioning or heating is switched off or put on standby and the lights are switched off.
- During their stay the Guests will respect all the instructions of the Establishment (in particular the smoking ban). He/she will ensure that he/she and his/her companions do not disturb the operation of the Establishment or jeopardise the safety of the Establishment and the people in it.
In this respect, smoking or the use of a barbecue or any device likely to create a fire hazard is strictly forbidden, both inside the accommodation and on the terrace, and more generally within the property.
Two fire extinguishers are present in the accommodation and the Client is obliged to identify the place where they are stored on arrival.
For reasons of hygiene and safety, it is forbidden to cook or picnic in the rooms of the flat.
- Failure by the Client to respect the safety instructions, any behaviour contrary to these Sales Terms, good morals, public order, or considered as endangering the life of others or the integrity of the buildings will lead the Establishment to ask the Client to leave the Establishment without any compensation or reimbursement of the sums paid.
- Interruptions in the operation of the general services which are not due to a deliberate act of the Establishment cannot justify a reduction in the price of the stay; the Establishment declines all responsibility for any deprivation or reduction in the enjoyment of the services.

18. Smoking ban
Résidence Élisa is completely non-smoking. Smoking is strictly forbidden inside the apartment, as well as on the terraces and more generally within the property. Anyone who contravenes this rule may be required to leave the Establishment immediately, without being able to claim any reimbursement for the stay, and will be held responsible for any damage caused, with all the resulting consequences.

19. Children
For safety reasons, the minimum age required to stay at Élisa is 10 years old, as the apartment is not suitable for younger children.
In any event, the Customer's attention is drawn to the fact that minors working in the Establishment are placed under the sole and entire responsibility of the persons having authority over them. Under no circumstances can the owner be held responsible for an accident that occurs to a child left unattended.

20. Animals
For reasons of hygiene and neighbourhood tranquillity, no pets or wild animals are allowed in the accommodation and on the property. In the event of non-compliance with this clause by the Customer, the Establishment will refuse the animal access to the accommodation. This refusal can in no way be considered as a modification or breach of contract at the initiative of the owner, so that in the event of the Client's departure, no refund can be envisaged.

21. Visitors
During his stay the Customer is not allowed to receive any visitors or guests in the accommodation. Parties are strictly forbidden in the accommodation.

22. Telephony, Internet, IT
The Establishment is not responsible for the availability, coverage or quality of the networks of fixed and mobile telephone and Internet operators.
The Establishment offers free Wi-Fi access enabling Customers to connect to the Internet. The Customer undertakes to comply with the laws on downloading and consulting sites and in particular to ensure that the computer resources made available to him by the Establishment are not used in any way whatsoever for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audio-visual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorisation is required. In the event of a request from the competent authorities, the Establishment will transmit the contact details of the Customer who has benefited from the connection.
If the Customer does not comply with the aforementioned obligations, he may be charged with a counterfeiting offence (article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years’ imprisonment. The Customer is furthermore required to comply with the security policy of the Establishment's Internet access provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that would undermine the effectiveness of these means.
The photographs presented on the Reservation Platform are not contractual and are merely indicative. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Establishment presented give as accurate an overview as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.
The Establishment may not be held liable for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, on the part of the Client, in particular the unavailability of the Internet network, the impossibility of access to the Reservation Platform, external intrusion, computer viruses or in the event of unauthorised payment by the bearer's bank.
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the order at the Client's expense, without prejudice to any civil or criminal action against the latter.
The Client is informed, on each of the forms for collecting personal data, of the compulsory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the Establishment, amenitiz.io, its entities, its partners, its service providers (and in particular online payment service providers). The Customer authorizes amenitiz.io to communicate his personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on amenitiz.io under the present general conditions. In particular, when paying online, the Customer's bank details must be transmitted by the payment service provider stripe.com to the bank of the Establishment, for the execution of the booking contract. The Customer is informed that this data transfer may therefore be carried out in foreign countries that do not have adequate personal data protection as defined by the RGPD law. However, the Client consents to this transfer which is necessary for the execution of his reservation. Wubook/Stripe.com, in their capacity as professionals, have undertaken vis-à-vis the Establishment to take all the security and data confidentiality measures for said data transfers.
The entry of the required banking information, as well as the acceptance of these Sales Terms and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerised registers stored in amenitiz.io's computer systems will be kept in reasonably secure conditions and will be considered as proof of communications, orders and payments between the parties. The Customer is informed that his/her IP address is recorded at the time of booking.

23. State of health emergency
During a state of health emergency, strict barrier measures must be respected in and around the dwellings. In particular, we invite you to bring masks, the use of which is everyone's responsibility.
If during your stay you suffer from Covid-19 or during a state of health emergency decreed by the French government you suffer from an illness that has motivated this state of health emergency, you commit:
- either to leave the premises without waiting with the people who accompany you if your state of health allows it and without any refund for interruption of the stay,
- or to remain confined in your accommodation with the persons accompanying you until the end of your stay, or even longer at your expense at our current rate, provided that this accommodation is available.
In the event of suspicion of Covid-19 or of an illness which has led to a current state of health emergency, it will be imperative to consult a health professional immediately and to apply the governmental instructions.

24. Claims, disputes
Complaints relating to the non-execution or poor execution of the reserved services must be brought to the attention of the Establishment in writing within eight days of the end of the stay, on pain of foreclosure.
The decree of 30 October 2015 relating to the mediation of consumer disputes, which transposes Directive 2013/11/EU of 21 May 2013 relating to the out-of-court settlement of consumer disputes into French law, and Order No. 2015-1033 of 20 August 2015 relating to the out-of-court settlement of consumer disputes, set out the conditions for the application of Article L152-1 of the French Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their Customers. According to the law, the outcome of the mediation must be reached within 90 days. We invite you to formulate your requests exclusively by e-mail, which will provide a date of your correspondence and keep a personal archive of it.
You will find all official information concerning mediation on the government website: http://www.economie.gouv.fr/mediation-conso.
We invite you to visit the Medicys website: https://www.mieist.bercy.gouv.fr. If you are a member of FEVAD or wish to consult or join: http://www.mediateurfevad.fr. The DGCCRF website is: https://www.economie.gouv.fr/dgccrf.

25. Applicable law
The French jurisdiction will be the only one competent to hear a dispute between the parties to the contract. The present general conditions of sale are subject to French law, the only law applicable to their disputes, whatever the nationality of the Customer.